Shipping

We aim to ship your items within 24 hours on regular business days from the time the order is placed. Business shipping days are Monday to Friday.

Local orders placed can be picked up at the Calgary Store.  Please indicate in notes when you would like to pick up your order. Otherwise, we will contact you by email when your purchase is ready for pick up. To use this service please use coupon code “storepickup” to remove shipping charges.  All purchases using this service are processed in US Dollars. Online inventory cannot be transferred from Online to Calgary Store inventory.

Shipping fees paid at check out do not include any Duty or Taxes due to the country of the purchaser outside of Canada. These will be the sole responsibility of the purchaser upon delivery.

All shipped orders not accepted by the customer prior to delivery are subject to a return and restocking fee of $100.

*This fee is not applicable to our return policy.  Return shipping is at the customer’s expense.

Canada

Shipping rates are calculated per the item and location. Delivery time will vary depending on your location and the method of shipment available.

A shipping confirmation will be sent so you may track your order.

USA

Shipping rates are calculated per the item and location. Delivery time will vary depending on your location and if there are options for the method of shipment. Please refer to times and cost upon checkout. 

A shipping confirmation will be sent so you may track your order.

We are not able to guarantee delivery times due to US Customs and varying process times on goods.

International

Currently, we have flat fee rates for Australia, New Zealand ,Japan and the United Kingdom.  Delivery time will vary depending on location and method of shipment chosen.  Please refer to times and cost on checkout.

A shipping confirmation will be sent so you may track your order.

At this time we are not able to quote shipping at check out for Room Gems outside of North America. If you are interested in one of our pieces on our website please contact us via email or call us at Customer Care and we will be able to assist with shipping rates.